- Updated March 2014
HF Industries is committed to providing you with the best possible customer service experience. HF Industries is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future HF Industries customer support and online purchasing features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Information may also include your email address for marketing promotions or delivery address for purchasing. Please note that our online purchasing is currently completed through a third party payment site, PayPal, and no financial information is received or stored through our website.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer service requests or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. HF Industries takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Your personal information will never be sold or shared with other companies for marketing purposes.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. HF Industries reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: (02) 9531 6700
30 Alexander Ave,